Is my privacy protected?

Pro­file data is stored privately and securely within Rave Mobile Safety’s redundant and geographically diverse databases.  Your profile can only be viewed by Public Safety when your timer expires, send a tip or you dial 9-1-1.

Can Rave Guardian track me?

Rave Guardian and Smart911 can allow Public Safety to locate your approximate location when your timer expires or you place a 9-1-1 call.  However, it cannot be used to locate you without your knowledge. Your profile and location (if you have enabled the location service) are only available to Public Safety when your timer expires or you call 9-1-1.

Is Public Safety notified every time my timer expires?

No.  Public Safety is only notified of your timer expiring if you have selected UNC DPS to be your guardian, either as the primary guardian or secondary guardian.

Does Rave Guardian work off-campus?

The features of the app will work off-campus; however, if you have an emergency at an off-campus location you should dial 9-1-1.  The tip feature is for campus locations only.

Does Smart911 work off-campus?

Currently UNC-Chapel Hill is the only 9-1-1 center in the area using Smart911.  This means, it will only work when your 911 call is routed to campus police. In general, this happens when you place a call on campus. From a campus landline, the call always goes to campus police. Cell phones may vary depending on your location on campus when you place the call.

What should I include in my profile?

The more information you provide, the more Public Safety knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo are great places to start. If you have a particular health issue or other personal safety concern, you can include that information as well. YOU decide what YOU provide.

Are the tips sent through Rave Guardian anonymous?

No.  Your name, phone number and profile are displayed to Public Safety when you send a tip through the Rave Guardian app.

Can I still contact Public Safety if I don’t use this app?

Absolutely!  When in doubt, call 9-1-1 for emergencies.  UNC Chapel Hill Department of Public Safety is a Primary PSAP (Public Safety Answering Point); we answer 9-1-1 calls from both cell phones and traditional landlines.  We process emergency and non-emergency calls 24/7/365.  Our non-emergency number is 919-962-8100.